Privacy Policy
Last updated: 10 June 2026
Panya AI ("we", "our", or "us") is committed to handling your personal information with care. This policy explains what data we collect, how we use it, and what choices you have. It applies to information collected through our website and course enrolment process.
If you have questions about this policy, please write to [email protected].
1. Data we collect
We collect personal data only when you provide it directly — typically through our contact form or course enrolment. This includes:
- Name and email address — required to communicate with you and deliver course materials
- Phone number — optional, provided by you if you wish to be contacted by phone
- Message content — when you submit a contact form inquiry
- Usage data — anonymised analytics about how visitors use our website (pages visited, time on page)
- Cookie data — see our Cookie Policy for details
The legal basis for processing this data is: performance of a contract (delivering courses you enrol in), your consent (for analytics cookies), and legitimate interests (maintaining website security and communicating with prospective learners).
2. How we use your data
- Responding to inquiries submitted through our contact form
- Managing your course enrolment and delivering course content
- Sending course-related communications (mentor feedback, schedule information)
- Improving our website and course offerings using aggregated, anonymised data
- Complying with applicable legal obligations in Thailand
We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing emails without your prior consent.
3. Data sharing
We do not sell your personal data. We share it only in these limited circumstances:
- Course mentors — only the information needed to deliver and review your coursework
- Hosting and email service providers — under data processing agreements that prohibit independent use of your data
- Analytics tools — anonymised data only, through services you have consented to via our cookie banner
- Legal requirement — where required by Thai law or competent authority
4. How long we keep your data
- Contact form inquiries: 12 months from your last contact, unless enrolment follows
- Enrolment and course records: 3 years after course completion, for administrative purposes
- Financial records: 5 years as required under Thai Revenue Department regulations
- Analytics data: aggregated and anonymised — retained indefinitely
5. How we protect your data
- TLS encryption for data in transit between your browser and our website
- Access to personal data limited to staff with a direct need for it
- Passwords and credentials stored with industry-standard hashing
- Regular review of third-party services that process data on our behalf
No transmission over the internet is fully secure. If we become aware of a data breach affecting your personal information, we will notify you without unnecessary delay and take steps to limit the impact.
6. Cookies
We use cookies for essential site function and, with your consent, for analytics. Full details are in our Cookie Policy.
7. Your rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), and where applicable to international visitors, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where there is no longer a legal basis for holding it
- Object to processing based on legitimate interests
- Withdraw consent for analytics cookies at any time via our Cookie Policy page
- Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand
To exercise any of these rights, write to [email protected]. We will respond within 30 days.
8. External links
Our website may link to external resources (documentation, tools). These are governed by their own privacy policies. We are not responsible for the practices of third-party websites.
9. Minimum age
Our courses are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will remove it.
10. Changes to this policy
We may update this policy as our practices change or regulations require. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after a change constitutes acceptance of the updated policy.
11. Contact
For privacy-related questions:
- [email protected]
- Panya AI, 144 Singhawat Road, Mueang, Sukhothai 64000, Thailand